Privacy Policy

This Privacy Policy describes how Nehjit Resort collects, uses, and protects the personal information of its clients and guests.

1. Information We Collect

We collect information primarily to process your bookings, manage your stay/event, and comply with legal requirements. This includes:

• Personal Identification Data: Your name, address, email address, telephone number, age, gender, and nationality.
• Government-Issued ID: A copy of your Aadhar Card, Driving License, or Passport (as mandated by law).
• Booking and Transaction Data: Dates of arrival and departure, package chosen (e.g., Prime Package, Family Stay), services requested (e.g., Food Packages, Additional Room), payment details (credit/debit card information is processed securely via a third-party gateway and not stored by the Resort).
• Preference Data: Special requests, dietary restrictions, and other preferences to customize your experience.
• On-Premise Data: Information collected through CCTV surveillance (placed in public areas like the parking, lawn, and entry points) for security purposes.
• Technical Data: IP address, browser type, and usage data when accessing our website or Wi-Fi (if provided).

2. How We Use Your Information

• To confirm and manage your event or stay booking and provide the services included in your chosen package (e.g., room access, sound system, kitchen access).
• To comply with legal requirements for guest registration (e.g., submitting guest ID details to local authorities as required).
• To process payments for packages and extra charges (electricity, power back-up, etc.).
• To communicate important information, updates, or offers (with your consent).
• To maintain safety and security of the Resort premises, guests, and staff via CCTV monitoring.
• For internal business analysis and improvement of our services and facilities (e.g., Kid's Play Area, Rain Dance, etc.).

3. Disclosure of Information

We will not sell, rent, or trade your personal information. We only disclose your data under the following circumstances:

• Service Providers: To third-party companies that perform services on our behalf, such as payment processing, IT support, or professional services (e.g., licensed caterers utilizing the 2000 sq. ft. kitchen).
• Legal Compliance: If required by law, court order, or governmental/regulatory authority (including local law enforcement for mandatory guest registration).
• Safety and Security: To protect the rights, property, or safety of Nehjit Resort, our guests, or the public.

4. Data Security

We are committed to protecting your data. We implement reasonable physical, electronic, and managerial measures to safeguard and secure the information we collect. However, no internet transmission or storage system can be guaranteed to be 100% secure.

5. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your personal data, subject to legal and contractual requirements.

6. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact the Resort Management.